Claims Process

We are committed to ensure easy and speedy resolution of your claim request. Below is our time line for claim settlement

Class Of Insurance	Performance Indicators	Target Timeline	Remarks
All Classes Of Business	Acknowledgement	Within 48 Working Hours	Count From Noon Working Day Of Receipt Of Claims Notification
	Post Loss Inspections	Within 48 Working Hours Livestock	Count From Noon Working Day Of Receipt Of Claims Notification
	Post Loss Inspections	Within 0 to 5 Days Crop	Count From Noon Working Day Of Receipt Of Claims Notification
	Claim Settlement	N150,000 Within 48 Hours (After Discharge Voucher Completion)	Count From Noon Working Day Of Receipt Of Executed Discharge Voucher
		N250,000 Within 72 Hours (After Discharge Voucher Completion)	Count From Noon Working Day Of Receipt Of Executed Discharge Voucher
		N250,000 – No Limit (One Week after Discharge Voucher Completion)	Count From Noon Working Day Of Receipt Of Executed Discharge Voucher

Class Of Insurance	Performance Indicators	Target Timeline	Remarks
All Classes Of Business	Acknowledgement	Within 48 Working Hours	Count From Noon Working Day Of Receipt Of Claims Notification
	Claims Payment	Claims Below N150,000 For 2 Days	Count From Noon Working Day Of Receipt Of Claims Notification
		Claims Below N250,000 For 3 Days	Count From Noon Working Day Of Receipt Of Claims Notification
		Claims Above N250,000 For 5 Days	Count From Noon Working Day Of Receipt Of Claims Notification

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