Claims /Complaints Process

We are committed to ensure easy and speedy resolution of your claim request. Below is our time line for claim settlement

AGRIC INSURANCE CLAIMS

Class Of Insurance

Performance Indicators

Target Timeline

Remarks

All Classes Of Business

Acknowledgement

Within 48 Working Hours

Count From Noon Working Day Of Receipt Of Claims Notification

Post Loss Inspections

Within 48 Working Hours

Livestock

Count From Noon Working Day Of Receipt Of Claims Notification

Within 0 to 5 Days

Crop

Count From Noon Working Day Of Receipt Of Claims Notification

Claim Settlement

N150,000 Within 48 Hours

(After Discharge Voucher Completion)

Count From Noon Working Day Of Receipt Of Executed Discharge Voucher

N250,000 Within 72 Hours

(After Discharge Voucher Completion)

Count From Noon Working Day Of Receipt Of Executed Discharge Voucher

N250,000 – No Limit

(One Week after Discharge Voucher Completion)

Count From Noon Working Day Of Receipt Of Executed Discharge Voucher

 

GENERAL BUSINESS CLAIMS

Class Of Insurance

Performance Indicators

Target Timeline

Remarks

All Classes Of Business

Acknowledgement

Within 48 Working Hours

Count From Noon Working Day Of Receipt Of Claims Notification

Claims Payment

Claims Below N150,000 For 2 Days

Count From Noon Working Day Of Receipt Of Claims Notification

Claims Below N250,000 For 3 Days

Count From Noon Working Day Of Receipt Of Claims Notification

Claims Above N250,000 For 5 Days

Count From Noon Working Day Of Receipt Of Claims Notification